Refund policy
Return & Refund Policy
Last Updated: September 7, 2026
At TinyThread, we want customers to feel comfortable and confident when shopping with us. We understand that clothing and apparel purchases may occasionally need to be returned because of sizing, fit, style preference, shipping damage, defects, or fulfillment mistakes.
This Return & Refund Policy explains when merchandise is eligible for return and how TinyThread handles refunds, exchanges, replacements, and related shipping costs.
1. 30-Day Return Window
Eligible merchandise may be returned within 30 days from the date your order is delivered.
For an ordinary return, merchandise must generally:
Be unworn other than reasonable try-on.
Be unwashed.
Remain in substantially original condition.
Have original tags and labels attached where applicable.
Be free from stains, odors, makeup, deodorant marks, pet hair, or other signs of use.
Include any accessories or components originally supplied.
Be accompanied by an order number or other acceptable proof of purchase.
Merchandise that does not meet these conditions may be ineligible for a standard return.
2. How to Begin a Return
Before shipping anything back, please email sontran6663@gmail.com.
Include the following information:
Your full name.
Order number.
Product you want to return.
Reason for the return.
Preferred resolution, when applicable.
Photographs if you are reporting damage, a defect, or incorrect merchandise.
TinyThread will review your request and provide return instructions if the merchandise qualifies.
Please do not send merchandise back before receiving authorization.
3. Size and Fit Returns
We understand that clothing may fit differently depending on design, material, and personal preference.
Eligible merchandise may be returned because of size or fit within the 30-day return period, provided it remains in acceptable return condition.
Customers are encouraged to review any available measurements, sizing information, product descriptions, and material details before ordering.
For returns resulting solely from size or fit preference, the customer generally pays the return shipping cost.
4. Trying On Clothing
Customers may carefully try on clothing to determine fit.
Trying on an item does not prevent a return when the merchandise remains otherwise eligible.
However, apparel intended for return should not show signs of regular wear, including:
Stains or marks.
Makeup or cosmetic residue.
Deodorant marks.
Perfume or strong fragrance.
Smoke odors.
Pet hair.
Stretching caused by extended wear.
Washing or laundering.
Customer alterations.
Please keep original tags attached until you decide to keep the merchandise.
5. Change of Style or Color Preference
If the correct merchandise was delivered but you prefer another style, design, color, or variation, you may request a return within the eligible period.
The product must satisfy all applicable return-condition requirements.
For preference-based returns:
Return shipping is generally the customer's responsibility.
Original shipping charges are generally non-refundable.
Replacement availability cannot be guaranteed.
6. Hygiene-Sensitive Merchandise
Certain wearable or personal-use products may be subject to additional hygiene requirements.
Where applicable, merchandise with protective or hygiene seals must retain those seals to qualify for an ordinary preference-based return.
Products that cannot reasonably be resold for sanitary reasons after being worn, opened, or used may be excluded from standard change-of-mind returns.
This does not prevent TinyThread from reviewing legitimate claims involving defects, damage, or incorrectly supplied merchandise.
7. Damaged Merchandise at Delivery
Please inspect your order promptly after receiving it.
If merchandise arrives torn, stained, damaged, or otherwise materially affected during transportation, contact sontran6663@gmail.com promptly.
Please provide:
Your order number.
A description of the problem.
Clear photographs of the merchandise.
Photographs of the shipping package when relevant.
Please keep the affected product and packaging while we review your claim unless retaining them would be unreasonable or unsafe.
8. Manufacturing Defects
If you discover what appears to be a manufacturing defect, please contact TinyThread before attempting to repair or alter the merchandise.
Potential defects may include issues involving stitching, closures, construction, or another material manufacturing problem.
We may request photographs or other reasonable evidence to evaluate the issue.
When a qualifying defect is confirmed and we require the product to be returned, TinyThread will cover reasonable authorized return shipping expenses.
9. Wrong Product, Size, or Variation Sent
If TinyThread sends merchandise different from your order confirmation, contact us before substantially wearing, washing, or altering it.
This may include receiving the wrong:
Product.
Size.
Color.
Style.
Quantity.
Variation.
Once the fulfillment error has been verified, we may send the correct merchandise, arrange a replacement, provide an eligible refund, or offer another appropriate resolution.
Authorized return shipping for incorrectly supplied merchandise will be handled by TinyThread when a physical return is required.
10. Missing Merchandise
If your package is delivered but part of your order is missing, contact us promptly with your order number and details of what was received.
We may request photographs of the package, shipping label, and contents.
After reviewing the issue, TinyThread may send the missing merchandise, arrange a replacement, or provide an eligible refund.
11. Items That May Not Be Returnable
Subject to applicable law, standard preference-based returns may not be accepted for:
Apparel that has been substantially worn.
Washed or laundered merchandise.
Products with customer alterations.
Merchandise showing stains, odors, cosmetics, pet hair, or other evidence of use.
Personalized or customized products.
Hygiene-sensitive merchandise that is no longer suitable for resale.
Gift cards.
Products damaged through customer misuse or improper care.
Merchandise specifically identified as Final Sale before purchase, where legally permitted.
These restrictions do not automatically eliminate remedies for verified defects, shipping damage, or fulfillment errors.
12. Sale and Promotional Products
Merchandise purchased using a promotional code, discount, or temporary sale generally remains subject to this policy unless different conditions were clearly disclosed before checkout.
Items expressly identified as Final Sale may be excluded from preference-based returns where permitted by applicable law.
13. Exchanges
If you need a different eligible size, color, or variation, contact TinyThread to check availability.
Exchange requests depend on inventory and cannot be guaranteed.
When a direct exchange is unavailable, you may return qualifying merchandise for an approved refund and place a separate order for your preferred product.
14. Preparing Your Return
Once a return has been authorized, follow the instructions provided by TinyThread.
Fold and package apparel carefully to protect it during transportation. Include applicable tags, packaging, accessories, and other components supplied with the merchandise.
For customer-paid returns, we recommend using a trackable shipping service and retaining proof of shipment until your return has been completed.
TinyThread cannot guarantee reimbursement for customer-arranged return packages that do not reach the authorized return destination.
15. Return Inspection
After receiving an authorized return, TinyThread will evaluate its condition.
Our inspection may include:
Confirming the correct merchandise was returned.
Checking for evidence of wear or washing.
Inspecting tags and labels.
Checking for stains, odors, alterations, or damage.
Confirming accessories or components are present.
Verifying compliance with the return period.
Receiving the package does not automatically mean the return has been approved for refund.
16. Refund Processing
Once an eligible return has passed inspection, the applicable refund will generally be issued to the original payment method used for the purchase.
After TinyThread submits the refund, your bank, credit card issuer, or payment provider may require additional processing time before the funds appear in your account.
These external processing periods are outside our control.
17. Shipping Charges
For returns resulting from size, fit, style, color, or another customer preference:
Return shipping is generally paid by the customer.
Original shipping or delivery fees are generally non-refundable.
For verified defects, transportation damage, or fulfillment mistakes attributable to TinyThread, reasonable authorized return shipping expenses will be covered by us when appropriate.
18. Cancellation Requests
If you need to cancel or modify an order, email sontran6663@gmail.com as soon as possible.
We will make reasonable efforts to accommodate the request before fulfillment progresses.
Once merchandise has been processed, packed, or transferred to the shipping carrier, cancellation or modification may no longer be possible.
Eligible merchandise may instead be returned after delivery according to this policy.
19. Statutory Consumer Rights
This policy establishes TinyThread's standard procedures for returns and refunds. Nothing in this policy is intended to waive or restrict consumer rights or legal remedies that cannot legally be waived under applicable United States federal, state, or local law.
Where mandatory consumer protection requirements provide different or additional protections, those requirements will control.
20. Contact TinyThread
For assistance with returns, refunds, exchanges, damaged merchandise, defects, incorrect products, or missing items, please contact:
TinyThread
Address: 2647 Fairfield Union Road, Lancaster, OH 43130, United States
Phone: +1 (740) 503-1858
Email: sontran6663@gmail.com
When contacting us regarding an existing order, please include your order number and the email address associated with the purchase so we can assist you efficiently.